Someone calls your business because they want to make an appointment. If a member of your team answers, the process can be straightforward. But what happens when they’re already speaking to another customer? What about a call that comes through after you’ve closed for the day? Traditionally,[...]
A new enquiry comes through your website. What happens next? For some businesses, the answer depends entirely on timing. If someone in the sales team is free, the lead might receive a call almost immediately. If everyone is busy, it could sit untouched for several hours. An enquiry received in the[...]
When you work in a trade, you can’t always answer the phone. You might be under a sink, halfway up a ladder, driving between jobs or speaking to the customer in front of you. But while you’re working, another potential customer could be calling. For trade businesses, that missed call can[...]
A missed call can appear to be a minor inconvenience. Someone rings while your team is busy, leaves no message and disappears from view. But that caller may have been ready to make a purchase, book an appointment or request a quote. If they cannot reach you, there is a good chance they will simply[...]
Every missed call has a reason behind it. Your team might be speaking to another customer. The phone might ring outside your normal opening hours. You might simply have more enquiries coming in than your team can realistically handle. Whatever the reason, the outcome can be the same. A potential customer[...]
When a potential customer calls your business, they expect someone to answer. Whether your team is busy or it’s outside normal working hours, an unanswered phone can quickly become a lost opportunity. Businesses have traditionally solved this problem with reception teams, outsourced telephone answering[...]
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